Florida’s New FHP Video Chat Program Speeds Up Minor Crash Response
Caught in a Fender Bender? Florida Drivers Can Now Video Chat with a State Trooper
In Florida, a minor crash can quickly turn into a major headache—not because of injuries, but because of the wait. Long response times, busy highways, and limited resources often leave drivers sitting on the road’s shoulder for over an hour. But a new pilot program from the Florida Highway Patrol (FHP) is changing that.
Introducing the Desk Trooper Program
If you’re involved in a minor accident on one of Central Florida Expressway Authority’s (CFX) toll roads—including SR 408 and SR 417—you can now video chat with a trooper instead of waiting for one to arrive.
This first-of-its-kind program, launched in partnership with CFX and recently expanded to multiple counties statewide, aims to streamline crash investigations and ease traffic congestion on Florida roads.
How Does It Work?
- Step 1: After a minor crash, call *FHP (*347)
- Step 2: A dispatcher will determine if your crash qualifies for the program
- Step 3: If eligible, you’ll receive a text link to start a live video chat with an FHP trooper
- Step 4: The trooper will guide you through the process, review the scene, and file the crash report—all virtually
There’s no app to download, and you can speak with a trooper from anywhere in the state.
What Counts as a “Minor Crash”?
FHP considers a crash “minor” if:
- No injuries occurred
- No towing is required
- No lanes are blocked
- There are no suspected criminal violations
- All parties agree to participate
Note: Commercial vehicles are not eligible.
Why This Matters
Florida roads are some of the busiest in the country. In just the first half of 2025, FHP responded to more than 43,000 crashes—the vast majority of which were minor. By allowing drivers to resolve simple incidents faster, the Desk Trooper Program:
- Reduces roadside wait times
- Minimizes traffic backups
- Frees up troopers to respond to more serious accidents
- Keeps drivers safer during an already stressful moment
And it’s working: Since launch, the program has been used in over 40% of minor crashes on CFX roads—and driver satisfaction has been overwhelmingly positive.
Tips for Using the Program Safely
- Move your vehicle safely off the roadway if possible before calling
- Document the scene with photos while you wait for the video link
- Stay calm and cooperative—the faster both parties agree, the faster the process starts
- Have your ID and insurance info ready for the trooper
Know Your Options After a Crash
While this new tool is a game-changer for quick resolutions, not every crash is minor—and not every case is cut-and-dry. If you’re involved in an accident with injuries, property damage, or disputed liability, it’s important to understand your rights.
At Avera & Smith, we’ve spent decades protecting Florida drivers. If you’ve been hurt in a crash—no matter how straightforward it seems—we’re here to help you understand your options and fight for the compensation you deserve.
Request a free case review through our online form or call 800-654-4659 to speak directly with one of our experienced attorneys.